🟢 GerinJo WA Otomatis

User Flow Diagrams + Tech Workflow — Canvas View
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Start
Action
Decision
End
👑

User Flow — Gerin (Owner)

Oversight bisnis, audit, approve, eksekusi strategi
1
🔐 Login Dashboard
Akses penuh sebagai Owner
2
📊 Dashboard Beranda
Stats, top branch, jadwal hari ini
3
🔍 Drill-down per Cabang
Filter Kuningan, Cimahi, Jakarta…
?
Ada record flagged / anomali?
Audit log surface masalah
4a
🛡 Audit Trail Review
Cek siapa input, siapa edit, kapan
4b
💰 Approve Invoice + Laporan
Approve invoice ke Biznet
5
📈 Eksekusi Strategi
Putuskan ekspansi / evaluasi tim
6
🔐 Setup RBAC Multi-Cabang
Modul 8 [BARU]: scope per cabang, role-based access
7
👥 Manajemen Pengguna
Kelola karyawan, role, nomor WA
YA TIDAK
📋

User Flow — Admin / Manajer

Day-to-day ops: pantau, koreksi, billing
1a
📤 Import Excel Bulk
Alt input: upload Excel jadwal massal (PROTOTYPE)
2a
🗂 Kelola DB Pelanggan
Modul 9 [BARU]: CRUD pelanggan, paket, kontrak, riwayat WO
5a
📜 Riwayat Pesan WA
Lihat history pesan masuk / keluar + status (PROTOTYPE)
1
🔐 Login Dashboard
Akses sesuai role + cabang (RBAC)
2
📅 Pantau Jadwal Hari Ini
Filter per cabang, tabel WO
?
Ada WO baru dari WA?
Auto-parse hasil sales
2b
⏳ Continue Daily Ops
Lanjut pantau, idle wait
?
Data benar / no typo?
Verify field WO
3a
✏️ Edit Data Salah
AI bantu koreksi typo, audit log
4
📄 Generate Quotation
Template per cabang, PDF export
5
💰 Generate Invoice
Nomor seri otomatis + faktur pajak
6
⬆ Upload Portal Biznet
Quotation → PO → Invoice
?
End of period?
Mingguan / bulanan
6a
🔁 Loop Daily Ops
Continue, kembali ke step 2
7
📊 Laporan + Export Excel
Konsolidasi keuangan, billing summary
TIDAK YA TIDAK YA TIDAK YA ALT INPUT CRUD M9 INFO
🔧

User Flow — Sales + Teknisi (Lapangan)

Input WO via WA + eksekusi instalasi
🛒 Sales Rep
S1
👤 Dapat Customer Baru
Paket Biznet, alamat, jadwal
S2
📱 Kirim WO via WhatsApp
14 field template
S3
⚙ Bot Auto-Parse + AI
Claude AI ekstrak field
?
Parse berhasil?
Format valid, semua field ada
S4a
✅ Reply OK + Save DB
Konfirmasi terstruktur ke sales
S4b
⚠ Bot Reply Minta Clarify
Field hilang/typo → sales kirim ulang
🚐 Teknisi Lapangan
T1
📅 Lihat Jadwal Harian
Via dashboard / notif WA
T2
🚐 Datang ke Lokasi
Buka shareloc Google Maps
T3
⏱ Update Jam Mulai
Audit log catat timestamp
?
Instalasi sukses?
Customer aktif, tidak ada kendala
T4a
✅ Update Selesai + Status
Auto-trigger calc gaji per WO
T4b
⚠ Update Kendala / Reschedule
Coordinate ulang dengan admin
T5
💸 Gaji Auto-Kalkulasi
Rp 150rb/WO split tim (sendiri/2/3)
YA TIDAK Loop: kirim ulang YA TIDAK
⚙

Tech Workflow + Operational Cost

Alur teknis end-to-end dengan 2 decision point: WA Gateway phase + VPS sizing
📱
Sales / Teknisi
Kirim WO via WA dari HP harian
FREE
PROTO: Command WA PROTO: Auto-Reply
🟢
WhatsApp Servers (Meta)
Routing pesan global, infra Meta
FREE
?
Phase deployment?
Pilot vs. mature
🏢
Meta API Resmi
Migrasi setelah 3-6 bulan stabil. One-time Rp 4jt + Rp 500-1.500 / conversation.
Future
ADD-ON: Migrasi Meta API
🌉
Fonnte BSP
Pilot tier 1: webhook + auto-reply + 10rb pesan/bln. Pakai Bot SIM Telkomsel (one-time Rp 50k).
PROTO Webhook WA ADD-ON Customer Helpdesk WA
⚡
Backend Go Gin
Logic engine semua modul. REST API, validator, template engine.
incl. di VPS
M1 Quotation M2 Invoice M3 Jadwal M4 Gaji M5 Keuangan M8 RBAC PROTO REST API ADD-ON SLA Mgmt ADD-ON Payment Gateway
📊
File I/O — Excel / CSV / PDF
Import jadwal bulk + ekspor PDF/Excel.
incl. di backend
M1 Quotation M2 Invoice M4 Gaji M5 Keuangan M6 Generate M7 Audit PROTO Excel Parser
🧠
Claude AI
Parser jadwal dari teks WA percakapan natural.
Rp 250-500k / bln*
PROTO: AI Parser
🗄
MySQL Database
9+ tabel: WO, customer, karyawan, audit, finance
incl. di VPS
M3 Jadwal M4 Gaji M5 Keuangan M7 Audit M9 DB Pelanggan PROTO 9+ Tabel
?
Volume WO / hari?
Pilih sizing VPS
⚡
VPS Pro
4C / 4GB / 60GB. Optimal 3+ cabang. Backup harian + monitoring 24/7 included. Scale to Enterprise (8+ Core, quote on demand) bila ekspansi besar.
📦
VPS Basic
2C / 2GB / 40GB. Cocok 1-2 cabang. Backup + monitoring included.
⚛️
Frontend Dashboard
Shadcn UI + Tailwind + React. UI semua modul + halaman audit.
incl. di dev cost
M1-M6 Standar M7 Audit + M8 RBAC + M9 DB Pelanggan [BARU] ADD-ON PWA Mobile (Teknisi) ADD-ON Executive Dashboard ADD-ON Training Video Library
👨‍💼
Admin / Owner
Akses via browser. Domain (.com/.id Rp 150k/tahun) + SSL HTTPS gratis (Let's Encrypt).
FREE
🔐
RBAC + Auth Middleware
Permission engine, scope per cabang, role-based gating.
incl. di backend
M8 RBAC [BARU]
📜
Audit Trail Logger
Middleware logging tiap write ke DB. Tabel log + API riwayat.
incl. di backend
M7 Audit Trail [BARU]
🌐
Portal Biznet (external)
Sistem partner ISP. Upload PO / QO / Invoice oleh Admin.
EXTERNAL
M1 Quotation M2 Invoice
FUTURE (3-6mo+) PILOT (now) IMPORT / EXPORT ≥ 100 WO/HARI ★ ≤ 100 WO/HARI AUTH GATE AUDIT LOG UPLOAD
Total Operational Cost / Bulan (Gerin tanggung di Model B)
Rp 427.500 - 677.500 / bulan
= Fonnte Rp 165k + AI Rp 250-500k (volume-dependent) + Domain Rp 12.5k/bln (Rp 150k / tahun)
+ Hosting Tier Pro, maintenance, support, backup included di Service Fee Model B (Rp 1.5jt-1.75jt / bulan)

* AI cost variable: 50-100 WO/hari × ~700 token/parse. Skala proporsional ke volume.
⚠️ Future Migration: Setelah 3-6 bulan stabil, migrate ke Meta WhatsApp Business API resmi.
Cost migrasi one-time: Rp 4.000.000. Plus per-conversation Rp 500-1.500 ke Meta langsung.
100%